Refund policy

Returns & Refunds

I want you to be happy with your purchase. If you have a problem with your order, please contact Luna & Thread Studio within 7 days of delivery.

Returns of unused, unworn items in their original condition may be accepted within 14 days of delivery. Please contact me before returning an item. Customers are responsible for return shipping costs unless the item arrived damaged or there was an error with the order.

Custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

If your order arrives damaged or incorrect, please contact me as soon as possible and include photos so I can make it right.

Refunds for approved returns will be issued after the returned item has been received and inspected. Original shipping charges are non-refundable unless the return is due to an error by Luna & Thread Studio.